Shipping & FAQ

Yes – I ship to 19 destinations: United States, United Kingdom, France, Germany, Switzerland, Italy, Spain, Netherlands, Belgium, Austria, Japan, South Korea, Singapore, Hong Kong SAR, Australia, New Zealand, Canada, United Arab Emirates and Saudi Arabia. I don't sell or deliver within Indonesia. Every order is a cross-border shipment, so any customs duties and import taxes are settled on arrival in your country.

Standard packaging is included in the price, and how the work travels depends on what it is.

Canvases up to 150 cm on the longest side are shipped stretched on their stretcher bars, in a rigid box with protective padding. They arrive ready to hang.

Canvases larger than 150 cm are shipped unstretched: the canvas comes off its stretcher bars, is rolled around a protective core and sent in a rigid tube. It then needs to be restretched on arrival – a local framer can do this.

If you would rather a canvas travelled stretched, a custom wooden crate is available at checkout as a paid option. Crates are built to export standard and come with fumigation certification.

Works on paper are always rolled and sent in a rigid tube.

Every shipment goes through cultural export clearance before dispatch, so preparation takes time.

Works on paper: 4–6 business days.

Canvases in a box or a tube: 6–8 business days.

Canvases in a custom wooden crate: 12–16 business days.

Transit with the courier is additional and usually takes 1–3 weeks.

Your work is shipped worldwide by a licensed export company via express couriers (DHL, FedEx, EMS). Transit typically takes 1 to 3 weeks depending on your location. Delivery times are estimates – customs clearance and international couriers dictate the actual transit time. Please also allow for occasional local public and religious holidays at the point of dispatch, which can add a few days to handling.

You will receive a tracking number via email the exact day your package is registered with the courier.

Standard shipping is included in the price of every work, to all 19 destinations I ship to. There is nothing to add at checkout and no surprise charge on arrival from me – the price you see is the price you pay.

The one paid extra is the custom wooden crate. If you want it, you select it at checkout and its cost is added to your order.

Payment is processed securely through PayPal. Import duties and taxes in your own country are separate and are paid by you to your customs authority, not to me.

All international shipments are sent DAP (Delivered At Place). As the importer, any import duties, customs taxes (VAT/GST), or clearing fees applied by your destination country are your sole responsibility. Every shipment is declared honestly at its true sale value – under-declaring is illegal and voids the shipping insurance. Please check with your local customs office for specific rates before purchasing.

Generally, no. Each original piece is a unique physical object, and returns based on personal preference are not accommodated. However, statutory consumer rights (such as the withdrawal period in the EU/UK) apply as detailed in my Terms & Policies. Screen colours can differ slightly from the physical painting or drawing – these natural variations are inherent to physical materials.

Every shipment is fully insured. If the package arrives damaged, document the damage with the courier immediately and file an official report. Take clear photos of the packaging and the artwork, and email the sales team at the address on my Contact page within 5 days of receipt. Keep all packaging layers until the claim is resolved, as required by the carrier's insurance protocols.

Selectively. The task must align with my artistic method – the collision of clear structural composition and spontaneous execution. Send your idea through the form on my Contact page, and we will discuss the details.